Page Loading Animation
Skip to content

What is your returns policy?

Title Icons

We offer free global returns as long as the return is within our 28-day window. That means you’ll have 28 days from delivery to request a return.*

Head to our Returns Portal here to start.

We always aim to process exchanges and refunds within 14 business days of the return being posted.

*We will accept your return providing it complies with our Terms and Conditions: all items must be returned from the original shipping country, unworn, undamaged, and with all original tags attached. 

For further information on our returns policy, read more here

Please see our full terms and conditions here.

We don’t judge.

Returns happen. It’s part of the circle of life. So we want to make it clear that seeking a return will not affect your statutory rights.

But be nice.

We’re good people who love knits, trees, and fluffy animals. Please be nice to us in return. 

If we have reason to believe you are taking advantage of, or abusing our return policy, we may have to de-activate your account and issue a report. We, of course, would be heartbroken to do so and hope it will never go that far, but we have to reserve this right just in case.

Please see our full terms and conditions here.

 

Was this article helpful?
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Yes
No
0 out of 0 found this helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Need more help?
Search Icon
Contact Us
Contact Us
The Knit Clinic
The Knit Clinic
Delivery
Delivery
Returns
Returns
Contact Us Button
Get 10% off your first order.
Visiting From The United Kingdom?
It looks like you are located in The United Kingdom. Change below to select the closest store to you for relevant currency and shipping rates.
Change your shipping country
Currency
Save
Continue to United Kingdom
Select your location
Afghanistan Åland Islands Albania Algeria Andorra Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile China Colombia Comoros Congo - Brazzaville Cook Islands Costa Rica Côte d’Ivoire Croatia Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong SAR Hungary Iceland India Indonesia Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macao SAR Madagascar Malawi Malaysia Maldives Malta Martinique Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal The Netherlands New Caledonia New Zealand Nicaragua Nigeria Niue North Macedonia Norway Oman Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Réunion Romania Rwanda Samoa San Marino São Tomé & Príncipe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka St. Barthélemy St. Helena St. Kitts & Nevis St. Lucia St. Martin St. Pierre & Miquelon St. Vincent & Grenadines Suriname Sweden Switzerland Taiwan Tanzania Thailand Timor-Leste Togo Tonga Trinidad & Tobago Tunisia Turkmenistan Turks & Caicos Islands Tuvalu Uganda The United Arab Emirates The United Kingdom The United States Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis & Futuna Zambia Zimbabwe