What is your returns policy?
We offer free returns for all orders* returned from the original shipping country, unworn and with all original packaging and tags attached.
Extended Holiday season returns period: you may return any unsuitable items purchased between October 1st 2023 until January 31st 2024.
Whilst we are slightly reliant on your card provider to meet their end of the bargain, we always aim to refund you within 14 days of receiving the returned garment.
Returns happen. It’s part of the circle of life. So we want to make it clear that seeking a return will not affect your statutory rights.
We’re good people who love knitwear, trees and fluffy animals. Please be nice to us in return. If we do think that you are returning much more than any regular customer or we have reason to believe you are returning things maliciously or with consistent damage, we may have to de-activate your account. Whilst we would be heartbroken to do so and hope it will never come that far, we have to reserve this right just in case.
*Sadly, if you’re based in Austria, Belgium, Greece, Luxembourg, New Zealand and Portugal we are not yet able to offer pre-paid postage labels. This is certainly no conspiracy against your beautiful countries and please trust us that we are working hard to rectify this. The good news is that it does not stop you from returning the item to us, but you will have to pay for postage.Please see our full terms and conditions here.