Terms of service

1. These terms
   
   
1. What these terms cover. So, you want to buy one of our sweaters? Maybe we’re biased but…excellent choice. The next few pages contain the terms and conditions on which we’ll be supplying it (or them?!) to you.
   
   
2. Why you should read them. Yes these terms are boring and legal and have weird words in but they are also pretty important. If you read on you’ll find out who we are, how we’ll provide your sweater to you, how either of us can change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us and we’ll get our legal bods on it.
   
   
2. Information about us and how to contact us
   
   
1. Who we are. We are Sheep Included Ltd. a company registered in England and Wales. But, we’re pals, so you can just call us “Sheep”. Our company registration number is 11226906 and our registered office is at 3 Leverton Place, London, United Kingdom, NW5 2PL. Our registered VAT number is 289 1714 66. 
   
   
2. How to contact us. You can contact us by writing to us at theflock@sheepinc.com. One of our lovely team will get back to you as soon as we can.
   
   
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   
   
4. "Writing" includes emails. Handwritten letters are great but, just so you know, when we use the words "writing" or "written" in these terms, this includes emails.
   
   
3. Setting up an account
   
   
1. Come and join the Flock. If you want to purchase one of our sweaters you will need to register a few details with us so we can set you up with your very own, shiny new account. No code names please Mr Bond, we need information that is up to date and accurate. The key information we’ll need to get you started is your first name and surname, your e-mail address, your phone number (in case we need to contact you directly about an order query) and your delivery and billing (cardholder) addresses, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase.
   
   
2. Once you’ve created your own account we’ll store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy a sweater. In order to keep those sweaters flowing smoothly, we ask that you keep this information up to date and that you select the correct information from your account when completing a transaction.
   
   
4. Our contract with you
   
   
1. How we will accept your order. Our acceptance of your order will take place when we email you to confirm it. The second you get that email a contract will come into existence between you and us. We’ll be… official. 
   
   
2. If we cannot accept your order. If we are unable to accept your order for any reason, we will let you know in writing and will obviously not charge you for the sweater. Why would this happen we hear you cry? Well it might be because our sweaters are unexpectedly out of stock, because of unpredicted limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the sweater you’ve bought or because we are unable to meet a delivery deadline you have specified.
   
   
3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. We’ll use it to track that beautiful sweater of yours from the farm all the way into your loving arms.
   
   
4. We only sell to certain countries. Our website is solely for the promotion of our sweaters in the following countries: the United Kingdom, Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden, the USA, Australia and New Zealand. Unfortunately, for the moment, we do not accept orders from or deliver to addresses outside of these countries. Bear with us, world saving takes time.
   
   
5. Our products
   
   
1. Sweaters may vary slightly from their pictures. The images of the sweaters on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the sweaters. Your sweater may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are charmingly bespoke, all sizes, dimensions and measurements indicated on our website are provided on a reasonable endeavours basis.
   
   
2. Product packaging may vary. The packaging of the sweater may vary from that shown in images on our website.
   
   
3. Making sure you get the right size. There is nothing more annoying than getting something in the wrong size. Only you know what works for you, so you are responsible for ensuring that you pick the size that best fits you. You can find information and tips on how to find your size on our website or by contacting us.
   
   
6. Your rights to make changes
   
   

If you wish to make a change to the sweater you have ordered please contact us as soon as you can. We will let you know if the change is possible. If it is possible we will let you know about any changes to the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We hate saying no but if we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).

1. Changes
   
   
   1. to reflect changes in relevant laws and regulatory requirements; and
   2. to implement minor adjustments and improvements to design and style.
      
      
1. Minor changes to the products. We may change our sweater:
   
   
2. More significant changes to the products and these terms. In addition, we may occasionally wish make more material changes to these terms or to the look and feel of the sweaters themselves. If we do so we will notify you and hope you’ll give the changes a big thumbs up. However if you don’t, you can contact us to end the contract before the changes take effect and receive a refund for any sweaters paid for but not received.
   
   
2. Providing the products
   
   
   1. we have refused to deliver your sweater; or
   2. you told us before we accepted your order that delivery within the delivery deadline was essential.
      
      
1. Delivery costs. The cost of delivery will be shown on our website when you progress to the checkout page. This will vary based on where in the world you’re ordering from and may go up and down over time based on fun stuff like currency fluctuations and taxes.
   
   
2. I’m cold. How long will my sweater take? During the order process we give you an estimate of how long your sweater will take to arrive. It goes without saying that we want you strutting your stuff in your sweater ASAP so we will deliver it as soon as reasonably possible and always within 30 days after we receive your order. We’ll send you a tracking number so you can follow your woollen bundle of joy winging its way across the globe to you.
   
   
3. We are not responsible for delays outside our control. If our delivery of your sweater is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for any delays caused by the event. We’ll keep working to get your sweater to you but if we tell you there is a risk of substantial delay you may contact us to end the contract and receive a refund. 
   
   
4. What if I’m not at home when you deliver it. Wait… you mean you won’t be waiting by the door all day in anticipation? Fear not dear customer. If no one is available at your address to take delivery and we can’t get your sweater safely through your letterbox then we will leave you a note informing you of how to rearrange delivery or collect the sweater from a local depot.
   
   
5. If you do not re-arrange delivery. Please don’t leave your sweater all alone in the depot – they get homesick and don’t like the dark. If after a failed delivery to you, you do not re-arrange delivery or collect your sweater from a delivery depot within a reasonable timeframe then we will contact you for further instructions. We’d appreciate you responding promptly otherwise we may have to charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 11.2 will apply.
   
   
6. If we deliver your sweater late you can get legal. You may have certain legal rights if we deliver your sweater late (gulp!). If 30 days go by without receiving your sweater then you may treat the contract as at an end straight away if any of the following apply:
7. Ending our contract for late delivery. If you choose to treat the contract as at an end for late delivery under clause 8.6 then you can cancel your order for the sweater/s and even reject any sweater/s that have been delivered. You must do this through the ‘My Account’ section of our site. After that we will refund any sums you have paid to us for the cancelled sweaters and their delivery and apologise wholeheartedly. If the sweater has been delivered to you, you must post it back to us to the address we provide you with.
   
   
8. Time to accept responsibility. Your sweater will become your pride, your joy and, most importantly, your responsibility from the time we deliver the product to the address you gave us. We have no doubt it is in excellent hands.
   
   
9. Is this really mine now? Yes. Once we have received payment in full, you own your sweater.
   
   
10. What happens if you don’t tell us all we need to know. Obviously we need to know a few bits and pieces about you in order to get your sweater to you. For example, your address tends to be fairly important! We’ll try and collect all of this as part of the order process. However, if you miss out a few bits or it doesn’t look right then we will contact you via email to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or charge a reasonable sum, purely to compensate us for any extra work that is required as a result.
    
    
11. Delay due to lack of info. We hope you understand that we can’t be held responsible for supplying your sweater if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    
    
3. Your rights to end the contract
   
   
   1. If one of our sweaters is faulty or we didn’t describe it correctly you may have a legal right to end the contract (or to get it repaired or replaced or to get some or all of your money back);
   2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 9.2; or
   3. If you have just changed your mind, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but, depending on where you are, you may have to pay the costs of return of your sweater;
      
      
   1. we have told you about an upcoming change to our sweaters or these terms which you do not agree to (see clause 7.2);
   2. we have told you about an error in the price or description of the sweater you have ordered and you do not wish to proceed;
   3. there is a risk that supply of your sweater may be significantly delayed because of events outside our control;
   4. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 8.6).
      
      
1. We’ll be gutted but you can always end your contract with us.  Your rights when you end the contract will depend on whether there is anything wrong with your sweater, how we are performing and when you decide to end the contract:
   
   
2. It’s not you, it was us. If you are ending a contract for a reason set out at (a) to (d) below then our bad. The contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. You can do this if:
   
   
3. What if I change my mind after ordering? If you’re based in the EEA, we have some good news for you: all consumers have a legal right to change their mind within 14 days of ordering and receive a refund.  These rights, are under a riveting piece of statute called the Consumer Contracts Regulations 2013. 
   
   
4. So I have 14 days? The law gives you 14 days but we’re a generous bunch and we want happy customers only. Therefore Sheep will give you up to 28 days to change your mind. All we ask is that you follow our Returns Policy. Oh and keep the box it came in. Depending on where you live, you might need to return it in the box we provided. If you don’t need the box, please recycle it and then give yourself a teeny high five for being a tree saving legend.
   
   

Please note that in certain countries you may be asked to cover the costs of posting your sweater back to us. Whatever happens I’m sure we will find it a lovely new home.

1. How to end the contract with us (including if you have changed your mind)
   
   
1. Tell us you want to end the contract. To end the contract with us, please let us know by logging into the ‘My Account’ section of our website, go to ‘My Orders’ and follow the return process. If you have any questions or need help, please email us anytime at theflock@sheepinc.com.
   
   
2. Returning products after ending the contract. If you end the contract for any reason after the sweater has been dispatched to you or you have received it, you must return it to us if you want a refund. For more details on how to do this, please see our Returns Policy.
   
   
2. Our rights to tell you ‘it’s over’
   
   
   1. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the sweater to you or you keep providing us with the wrong information; or
   2. you fail to accept delivery and then do not, within a reasonable time, arrange collection of redelivery.
      
      
1. We may end the contract if you break it. Breaking up is hard but we may end our contract with you at any time by writing to you if:
2. If you break the contract, there may be a small cost. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid for any sweaters we have not provided. However, we also reserve the right to deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
   
   
3. What if there is a problem with my sweater?
   
   
1. We’re good listeners. Tell us your problems. If you have any questions or complaints about your sweater, please contact us. You can email the Sheep team at theflock@sheepinc.com.
   
   
2. Summary of your legal rights. We pride ourselves on supplying brilliant sweaters but it is also the law that all goods you buy on the internet must come as described, as well as being fit for purpose and of satisfactory quality. We’re pretty sure you’ll agree that we pass these tests with flying colours but… if you don’t, let us know. If you want a more detailed summary of all your rights as a consumer then please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
   
   
3. Your obligation to return rejected sweaters. If you believe you have reasonable grounds to reject one of our sweaters, you may do so by following our [Returns Policy] and letting us know why you are sending it back.
   
   
4. Price and payment
   
   
1. Right, I’m loving these sweaters. How much? The price of our sweaters (which includes VAT and other taxes) will be the price indicated on the order pages when you placed your order. It will be in the currency of the location from where you are accessing the Sheep site. We take all reasonable care to ensure that the price of the sweater advised to you is correct. However, we’re only human so please see clause 13.2 for what happens if we discover an error in the price of the sweater you order.
   
   
2. Whoops, we priced it wrong. It is always possible that, despite our best efforts, some of the sweaters we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the sweater's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any sweater/s provided to you.
   
   
3. When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express and we’ll give you the option to select how you want to pay at the order stage. You must pay for the products before we dispatch them.
   
   
4. Permission to use. When you buy one of our sweaters, you are confirming that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we won’t get paid. That means we will unfortunately not be liable for any delay or non-delivery.
   
   
5. So you’ve suffered loss or damage (ouch), what next?
   
   
1. We are responsible to you for ‘foreseeable’ loss and damage caused by us. If we breach these terms or fail to act with reasonable skill and care, then we accept that we should be responsible for any loss or damage you suffer that is a foreseeable result. Ok, sounds good so far but what’s with this ‘foreseeable’ stuff? Well loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of your order, both of us knew it might happen. In the same way as we cover you for loss that is foreseeable, we expressly exclude responsibility for any loss or damage that is unforeseeable.
   
   
2. So you exclude all damage that isn’t foreseeable? Not quite. There are certain types of damage that we are on the hook for, come what may. This includes the rather unlikely scenario of us being negligent and somehow causing your death or personal injury. It also means we do not exclude any damages where we have been fraudulent in our dealings with you.
   
   
3. We are not liable for business losses. Our sweaters are supplied to you as a consumer. You are not permitted to bulk buy our sweaters for any commercial, business or re-sale purpose. If you do, we reserve our rights and will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
   
   
6. Let’s talk data
   
   
1. How we may use your personal information.  As part of the order process and as a result of your visiting our site, we must have some of your personal data. If you want to know how we use it and why then have a look at our Privacy Policy.
   
   
7. Competitions! 

1. Every now and then we may run a few competitions on our website or on our social media channels. These competitions may be subject to these standard Terms of Service, our Privacy Policy and any additional terms that will be made available at the time.
   
   
2. Competitions (including prize draws) are open to all residents of the countries where Sheep ships to (Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Portugal, Spain, Sweden, United Kingdom, United States). The only people in these areas that aren’t eligible to compete are officers and employees of Sheep, and their immediate families and anyone else connected with the creation and administration of the promotion/competition.
   
   
3. No matter the type of prize won by means of the competition, prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
   
   
4. By participating in the competition and entering the prize draw, you agree to be bound by these rules and by any other rules and/or requirements set out in the promotional material accompanying the competition.
   
   
5. By participating and entering into any Sheep competition, you agree to the terms of our Privacy Policy and accordingly consent to our use of your personal data as described therein.
   
   
6. Only one entry per person per competition unless otherwise stated in the individual promotion. All additional entries will be automatically disqualified. 
   
   
7. Winners will be notified by e-mail or direct message within the stated timeframe or within one month after the end of the promotion. The winner has five (5) business/working days to respond in full to the e-mail / direct message to claim the prize or another winner will be drawn. You agree to be bound by our decisions relating to the selection of a winner, which are final in all matters relating to the competition. No correspondence will be entered into in respect of our decisions.
   
   
8. By participating and entering into the competition, you consent to any publicity generated as a result of the promotion, and the use by us of such publicity on websites, magazines or mobile services at any time without the payment of a fee to you.
   
   
9. With respect to any competition entries, we reserve the right to discount any inappropriate, duplicative, incomplete, late, copied or offensive entries. We also reserve the right to disqualify any entries if we, in our sole discretion, believe that there has been an attempt to manipulate or tamper with the operation of the competition (including computer generated entries or entries from multiple email accounts from the same individual).
   
   
10. In the event of unforeseen circumstances or circumstances outside our reasonable control, we reserve the right to modify or discontinue, temporarily or permanently, any competition without prior notice.
    
    
11. Entry into any Sheep competition is at the entrant’s sole risk. To the extent permitted by law, Sheep accept no responsibility for any damage or loss suffered by entrants or any third parties arising out of or in connection with any competition and/or accepting a prize.
    
    
12. We do not accept responsibility for network, computer or software failures of any kind and have no responsibility for lost, delayed or misdirected entries. We don’t accept any responsibility for any infringement of any third party intellectual property rights caused by entrants entering a competition.
    
    
13. No competition promoted by us will be sponsored, endorsed or administered by or associated with Facebook, Instagram or any other social media channel (unless otherwise stated by us). By entering a competition promoted on our social media channels, you acknowledge that the relevant owners of such channels do not bear any responsibility for the competition and, to the maximum extent permitted by law, entrants release the relevant social media channel from any liability whatsoever in connection with the competition. All information you provide when you enter the competition is provided to us and not to the relevant social media channel.

• • The competition is open to individuals aged 18 or over.
  • Entries are valid only in selected countries as specified by Sheep Inc. (details available upon request).
  • Employees of Sheep Inc., their immediate families, and anyone connected professionally with this competition are excluded from entering.

1. 1. Follow @SheepInc on Instagram.
   2. Like the competition post.
   3. Tag a friend in the comments of the competition post.

        8. Black Sheep Week

Black Sheep Week Scarcity Scarf Offer: Terms and Conditions

Promotion Period: This offer is valid from Friday 15th November to Monday 2nd December 2024, inclusive.

Eligibility: To qualify for a free Scarcity Scarf, your order must total [amount], excluding shipping costs.

Free Item: Each order over [amount] is eligible for one (1) free Scarcity Scarf. The free Scarcity Scarf must be added to your basket at the time of purchase.

Multiple Orders: Customers are welcome to place multiple orders during the promotion period; each qualifying order is eligible for one free Scarcity Scarf.

Packaging: Your first full-price order is packaged in our 100% recycled cotton protective storage bag with 3D printed pilling comb. All Scarcity Scarves will be shipped in Sheep Inc.’s proprietary biodegradable packaging.

Stock Availability: Scarcity Scarves are subject to availability and are offered on a first-come, first-served basis. Once the item is out of stock, it will not be replenished during the promotion period.

Return Policy: Our standard return policy applies to all purchased items. However, the free Scarcity Scarf cannot be exchanged. If all items from the original order are returned, or if the order total falls below [amount] after any returns, the Scarcity Scarf must also be returned.

Modification of Terms: Sheep Inc. reserves the right to modify these terms and conditions without prior notice, including the right to cancel, extend, or shorten the promotion at any time.

Final Decision: In case of any disputes, Sheep Inc.’s decision shall be final and binding.

1. 1. Offers & Promotions
   1. Discount codes are only valid on full-price items and cannot be combined with any other offers. They have a minimum basket value of £75/75€ unless otherwise specified. They are not valid on gift cards.
      We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time.
      We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products.
   2. Promotion codes cannot be used in conjunction with each other.
   2. Our Stuff
      
      
   1. All of the stuff on our site has been designed and produced by Sheep. We have no issues with you reading, printing or downloading content providing it is for private use only. Please don’t use any of our content or distribute it to others for the purpose of commercial gain. All of the imagery, graphics, photography, designs, and text on our site contains intellectual property rights that belong to us. We ask you to acknowledge and respect that. If you want to use any of our stuff then send us an email. We’ll be flattered.
      
      
   3. Other important terms
      
      
   1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
      
      
   2. Nobody else has any rights under this contract. Psssst, this contract is between you and us. Nobody else has any rights to enforce any of its terms. It’s just the two of us…we can make it if we try… ok… we’ll stop.
      
      
   3. If a court finds part of this contract illegal, the rest will continue in force. Each little bit of these terms operates separately. If any court or relevant authority decides that any of them are unlawful (the cheek!), the remaining bits will remain in full force and effect.
      
      
   4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
      
      
   5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you must bring legal proceedings in respect of the sweaters in the English courts. But please email us first. We’re really pretty nice and we can probably sort it out without having to dust off our suits.

Mobile Terms of Service

The Sheep Included Ltd mobile message service (the "Service") is operated by Sheep Included Ltd (“Sheep Included Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sheep Included Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sheep Included Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sheep Included Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18446209058 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sheep Included Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18446209058 or email theflock@sheepinc.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.