FAQs
Do you offer gift packaging?
Absolutely!
Gift packaging is available for an additional £5 at checkout. Gift packaging includes; a cotton bag, pilling comb, gift invoice and luxury white Sheep Inc. box.
Gift packaging is available for an additional £5 at checkout. Gift packaging includes; a cotton bag, pilling comb, gift invoice and luxury white Sheep Inc. box.
What does the gift packaging consist of?
Each item prepared as a gift, comes in a limited edition cotton storage bag with a specially designed festive lining. It also comes with a special maintenance comb that allows the knit to be cared for and always looking fresh. And the storage bag has a compartment that the comb can be stored in.
Finally the knit is sent in a white presentation box, so it’s ready to be placed straight under the tree.
Finally the knit is sent in a white presentation box, so it’s ready to be placed straight under the tree.
What are your holiday shipping cut-off periods?
To ensure your items arrive in time for the Holidays, please view our order-by dates below.
For orders shipped to the UK: Order by December 21st - pre 2:00 p.m. GMT
For orders shipped to the US: Order by December 17th - pre 11:59 p.m. PST
For orders shipped to the EU: Order by December 17th - pre 11:59 p.m. GMT
For orders shipped to Australia & New Zealand: Order by December 14th - pre 2:00 p.m. AEDT
For orders shipped to the UK: Order by December 21st - pre 2:00 p.m. GMT
For orders shipped to the US: Order by December 17th - pre 11:59 p.m. PST
For orders shipped to the EU: Order by December 17th - pre 11:59 p.m. GMT
For orders shipped to Australia & New Zealand: Order by December 14th - pre 2:00 p.m. AEDT
Is the gift packaging sustainable?
Nearly all materials used in our gift packaging are made from recycled materials and are fully recyclable.
Do you offer Gift Cards?
Yes certainly. Follow the link here to see your options.
Where do you ship to?
We currently ship to the following countries:
Australia, Austria*, Bahrain, Belgium*, Canada, Denmark*, Finland*, France*, Germany*, Greece*, Ireland*, Italy*, Kuwait, Luxembourg*, Netherlands*, New Zealand, Norway, Oman, Portugal*, Qatar, Saudi Arabia, Spain*, Sweden*, Switzerland, U.K.*, UAE, and the United States. *Standard and express shipping available.
We'd love for our knits to be accessible all over this great planet and we're always looking to expand our delivery destinations. Keep an eye out for our expanding delivery list in future.
Australia, Austria*, Bahrain, Belgium*, Canada, Denmark*, Finland*, France*, Germany*, Greece*, Ireland*, Italy*, Kuwait, Luxembourg*, Netherlands*, New Zealand, Norway, Oman, Portugal*, Qatar, Saudi Arabia, Spain*, Sweden*, Switzerland, U.K.*, UAE, and the United States. *Standard and express shipping available.
We'd love for our knits to be accessible all over this great planet and we're always looking to expand our delivery destinations. Keep an eye out for our expanding delivery list in future.
My order was a gift, can I return or exchange it?
Absolutely!
Please provide us with the following information to get your return or exchange started: The order number (if you have it) The email address and/or the full name of the purchaser if you don’t have the order number The item you're returning (style, colour, size). The return reason; i.e. too small/big, doesn't suit you, colour, etc.
*All items must be unworn and with all original packaging and tags attached.
If you’d like to exchange the item please also provide us with the following details: The item (colour and size) you’d like to exchange for* Shipping address for the new item.
*Please note that items can only be exchanged for another item of the same value.
Please provide us with the following information to get your return or exchange started: The order number (if you have it) The email address and/or the full name of the purchaser if you don’t have the order number The item you're returning (style, colour, size). The return reason; i.e. too small/big, doesn't suit you, colour, etc.
*All items must be unworn and with all original packaging and tags attached.
If you’d like to exchange the item please also provide us with the following details: The item (colour and size) you’d like to exchange for* Shipping address for the new item.
*Please note that items can only be exchanged for another item of the same value.
What is your returns policy?
We offer free returns for all orders* returned from the original shipping country, unworn and with all original packaging and tags attached.
Extended Holiday season returns period: you may return any unsuitable items purchased between November 28th 2023 until January 14th 2024.
Whilst we are slightly reliant on your card provider to meet their end of the bargain, we always aim to refund you within 14 days of receiving the returned garment.
We don’t judge. Returns happen. It’s part of the circle of life. So we want to make it clear that seeking a return will not affect your statutory rights. But be nice. We’re good people who love knitwear, trees and fluffy animals. Please be nice to us in return. If we do think that you are returning much more than any regular customer or we have reason to believe you are returning things maliciously or with consistent damage, we may have to deactivate your account. Whilst we would be heartbroken to do so and hope it will never come that far, we have to reserve this right just in case.
*Sadly, if you’re based in Austria, Belgium, Greece, Luxembourg, New Zealand and Portugal we are not yet able to offer pre-paid postage labels. This is certainly no conspiracy against your beautiful countries and please trust us that we are working hard to rectify this. The good news is that it does not stop you from returning the item to us, but you will have to pay for postage.
Extended Holiday season returns period: you may return any unsuitable items purchased between November 28th 2023 until January 14th 2024.
Whilst we are slightly reliant on your card provider to meet their end of the bargain, we always aim to refund you within 14 days of receiving the returned garment.
We don’t judge. Returns happen. It’s part of the circle of life. So we want to make it clear that seeking a return will not affect your statutory rights. But be nice. We’re good people who love knitwear, trees and fluffy animals. Please be nice to us in return. If we do think that you are returning much more than any regular customer or we have reason to believe you are returning things maliciously or with consistent damage, we may have to deactivate your account. Whilst we would be heartbroken to do so and hope it will never come that far, we have to reserve this right just in case.
*Sadly, if you’re based in Austria, Belgium, Greece, Luxembourg, New Zealand and Portugal we are not yet able to offer pre-paid postage labels. This is certainly no conspiracy against your beautiful countries and please trust us that we are working hard to rectify this. The good news is that it does not stop you from returning the item to us, but you will have to pay for postage.
How long do I have to return my item?
We offer an extended Holiday season return period.
You may return any unsuitable items purchased between November 28th 2023 until January 14th 2024.
You may return any unsuitable items purchased between November 28th 2023 until January 14th 2024.
Do you offer Corporate Gifting?
Yes, we do.
Our corporate gifts are designed to be more than just items – they are masterpieces, each a testament to innovative design and traditional craftsmanship. For your corporate needs, we offer exclusive discount packages as well as personalisation, transforming ordinary gifting into an extraordinary experience.
Q: Can our corporate identity be woven into your products?
Absolutely. With a lead time of about 4 weeks, we can weave your brand's story into ours. Our team of artisans can embroider your company logo onto our creations, infusing your identity into our fabric. This bespoke touch turns each piece into a narrative of luxury, tradition, and innovation – a gift that leaves a lasting impression.
Q: How do we embark on this corporate gifting journey with Sheep Inc.?
Simply reach out to our team at theflock@sheepinc.com, and let us guide you through a curated selection of our finest pieces. We'll discuss customisation, provide a tailored quote reflective of our special corporate discount, and ensure that your gifting experience is as luxurious and seamless as the products we offer.
Q: What is the timeline for receiving our corporate order? The timeline varies depending on your unique needs and specifications. Typically, we can have your order ready within 1 week and 4 weeks for personalised items. All of the finer details can be discussed once you reach out to us.
At Sheep Inc., we’re not just crafting knitwear; we’re creating journeys. Let us take your corporate gifting to a realm where tradition meets innovation, and every thread tells a story.
Can’t find what you’re looking for or have any further questions? Drop us an email with your request at theflock@sheepinc.com and we’ll be happy to help.
Our corporate gifts are designed to be more than just items – they are masterpieces, each a testament to innovative design and traditional craftsmanship. For your corporate needs, we offer exclusive discount packages as well as personalisation, transforming ordinary gifting into an extraordinary experience.
Q: Can our corporate identity be woven into your products?
Absolutely. With a lead time of about 4 weeks, we can weave your brand's story into ours. Our team of artisans can embroider your company logo onto our creations, infusing your identity into our fabric. This bespoke touch turns each piece into a narrative of luxury, tradition, and innovation – a gift that leaves a lasting impression.
Q: How do we embark on this corporate gifting journey with Sheep Inc.?
Simply reach out to our team at theflock@sheepinc.com, and let us guide you through a curated selection of our finest pieces. We'll discuss customisation, provide a tailored quote reflective of our special corporate discount, and ensure that your gifting experience is as luxurious and seamless as the products we offer.
Q: What is the timeline for receiving our corporate order? The timeline varies depending on your unique needs and specifications. Typically, we can have your order ready within 1 week and 4 weeks for personalised items. All of the finer details can be discussed once you reach out to us.
At Sheep Inc., we’re not just crafting knitwear; we’re creating journeys. Let us take your corporate gifting to a realm where tradition meets innovation, and every thread tells a story.
Can’t find what you’re looking for or have any further questions? Drop us an email with your request at theflock@sheepinc.com and we’ll be happy to help.
