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My payment was declined

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We recommend double checking the following if your payment was declined:

  • That the card or payment method is still valid
  • All of the your details are correct
  • Your personal information matches the payment method that you are using e.g. billing address

Once you have checked this, if your payment has still declined we recommend reaching out to your bank as they may have a reason for stopping the payment and unfortunately we don’t receive any details on this.

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